Preguntas frecuentes
Bienvenido a nuestras preguntas frecuentes, estamos muy contentos de tenerlo aquí y como cliente.
Hemos intentado responder las preguntas más habituales.
About Orders and Shipments
How long does it take to process my order?
Overall the orders are processed within 1-2 working days for available products.
Your order will be shipped from the warehouse closest to your delivery address. Usually the warehouse will ship the package for you within one business day after the order is placed, after that you will be notified by email with the tracking code of the package. Please pay attention to the email in the mailbox where you placed your order.
If the order is shipped from one of our warehouses in the US, it typically takes 3 to 5 business days. Orders shipped from our factory warehouse in China generally take 8 to 30 business days with standard registered airmail, or 3 to 8 business days with expedited DHL shipping.
These are estimated times, and the actual delivery time may be affected by various unforeseen factors.
Why hasn't the tracking information for my package been updated?
The tracking information may not updated until the package arrives at your local distribution center.
Since many packages reach one place (e.g. a transit country or region, an exchange office) simultaneously, it takes time to line up for the customs to check and release the packages batch by batch according to respective arrival dates.
You can track the latest information about your package at this link.
What should I do if delivery fails due to an incorrect address?
Please email VSDINIDE official Customer Service at:support@vsdpaly.com for the contact information to contact your local shipping carrier to retrieve your package.
When placing an order, please provide a complete and correct delivery address, including the name of the recipient, company name, flat number, floor number, street name, and valid phone number. VSDINSIDE will NOT be responsible for any lost package due to the incorrect delivery address provided.
How can I modify or cancel the order ?
In general, an order will be processed within 1. to 2 working days.
If you want to modify or cancel it, please email us at:support@vsdpaly.com as soon as possible.
Please note that once an order has been delivered, only can it be returned rather than canceled. Therefore, address changes and cancellations are not guaranteed, depending on the actual situation.
How much does the shipping cost?
The shipping fee depends on the weight of the product, the origin, the destination, the shipping method and warehouses, and other considerations. Detailed pricing information is visible when placing an order. Free shipping is available on orders over $69. For more details about shipping fees, please refer to ourshipping policy.
What information is required to place an order?
In order for your order to be delivered smoothly, please make sure to enter your full name, accurate shipping address, email address, and the recipient's phone number when placing your order.
Can I pay by cash-on-delivery for my order?
We currently DO NOT support cash on delivery (COD).
Will there be any handling fees and customs charges?
Taxes may apply to imported goods/services and is regulated by the country's law. VSDINSIDE is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.
If the package cannot be delivered or returned normally because the buyer does not cooperate with customs clearance/payment of customs duties, Refund won't be processed if the buyer doesn’t complete customs. buyers can neither receive the product nor refund finally.
How do I switch between Excel worksheets?
Find the corresponding shortcut key for switching, and set the corresponding shortcut key in the device background.
Download and Install
How do I download VSD Craft?
VSD Craft is a desktop application that only supports local downloads. You can download it from the VSDINSIDE official website or click here to download: VSD Craft
What systems does VSD Craft support?
Windows: Windows 10 and above.
MacOS: macOS 11.0 and above.
Note for macOS: Set the following options in 'Privacy
& Security' to ensure the normal use of the "VSD
Craft" controller software .
① Permissions for 'Files and Folders'
② Permissions for 'Full Disk Access'
③ Accessibility >> 'VSD Craft' >> Allow
④ Automation >> 'VSD Craft' >> Allow
⑤ 'Security' >> Anywhewe >> Allow accessories to
connect('VSD Craft') >> Automatically When Unlocked
Is VSD Craft safe?
1. The control software 'VSD Craft' is absolutely safe, but it requires the relevant authorization of your computer to support and run your macro key settings, including mouse, keyboard, system commands, etc.
2. 'VSD Craft' has obtained Microsoft Security Digital Certificate certification and passed the security audit of professional antivirus software in more than 90 countries on VirusTotal. You can also visit the VirusTotal website at any time to conduct a security check on the 'VSD Craft' software and its installation package.
3. The 'VSD Craft' software is only used to control the VSD StreamDock device to set macro keys/shortcut keys on your computer, and will not collect or transmit user information back. Please note that all user data is stored only on your personal computer.
4. If you still have questions about the security of the 'VSD Craft' controller software, please feel free to contact us. If you already understand the security of 'VSD Craft', download: VSD Craft
What should I do if the Stream Dock software cannot be opened after downloading?
Check whether the operating system version meets the requirements, Windows system is recommended to use administrator privileges to install, Mac system needs to allow security installation permissions.
About usage and settings
How do I connect to the VSD Craft program?
Connect the VSD StreamDock directly to a USB port on your PC/Mac, then launch the 'VSD Craft' software.
- Avoid using USB hubs or docking stations.
- For optimal stability, use the rear USB ports of your computer's main chassis (front ports may cause insufficient power supply or abnormal transmission).
How to use VSDinside StreamDock?
1. You can view the corresponding shortcut key list in the system settings of each software, set the shortcut keys you need on VSD StreamDock, and perform the corresponding operation with one click. There is no need to download any plug-ins in this process.
2. The plug-in library can provide some shortcut keys and icons that can be used directly, but if you cannot find the plug-in you need on VSD StreamDock, or some existing plug-ins cannot be used normally, please contact us. We have a professional team of engineers to improve and update the plug-in library. In this case, you can temporarily use the customized macro keys to operate the corresponding software.
3. As a macro key device, VSD StreamDock is a collaborator and supplement to keyboard operation, but it cannot completely replace the keyboard. This is a fact.
4. It may take some time to get familiar with and set up VSD StreamDock, but once it is set up, it will greatly simplify your keyboard/mouse operation process.
5. Every time you update the macro key, you need to export the file to save. If the setting is lost due to misoperation or system abnormality, you only need to re-import the corresponding file to restore it.
Is it possible to set each software to automatically switch to the corresponding scene?
Yes, you can select the corresponding software in the scene settings.
Can't see the plugin in the list after installation?
It might be that the plugin file is not placed in the correct directory. Make sure the plugin is placed in the plugin folder, then restart the software to refresh.
Is it possible to set up separate key mappings for each game?
Yes, each game can have its own scene, and it will automatically switch when the game starts
Does the main Windows process need to access the network?
If you only use local features, you don't need an internet connection.
Can the software install other languages?
Our software currently supports 8 languages and does not yet allow users to add other languages on their own
How do I switch between Excel worksheets?
Find the corresponding shortcut key for switching, and set the corresponding shortcut key in the device background.
Does the scene support one-click import and export?
Yes. Please go to Settings - Scene Features to import and export scenes.
How do you use the countdown feature in the time plugin?
First, drag the 'Countdown' feature option onto a button, set the countdown time, and press the button to start the countdown; press it again to pause, and double-click to return to the initial state.
How do I use the open function in the toolbox?
The open function can be used to find the program or file path in the property editing box, or you can directly insert an EXE icon from the desktop into the key box. For detailed instructions, please refer to the following video: https://bbs.key123.vip/forum.php?mod=viewthread&tid=687&highlight=UWP
How can I set up temperature monitoring for the CPU, hard drive, and graphics card?
Open the plugin store, download the 'System Monitor' plugin, and then drag it from the right toolbar into your device to use it.
Does the device support Linux?
It does not support Linux, only Windows and macOS.
About the Troubleshooting Guide
Device Not Connecting & Recognized
If your device cannot connect or is not recognized by your computer, It can be result in those :
1. Incorrect or Outdated Software Version
Please make sure you are using the correct and latest version of the software.
2. USB Connection Issues (Cable / Port)
Ensure the USB cable is securely connected to both the device and the computer, avoid using overly long, old, or damaged cables.
3. Computer USB Port Issues
Stable operation requires sufficient and consistent power supply. Some hubs or docking stations may not provide adequate power, which can cause the device to fail to be recognized.
4. Firmware Compatibility with AMD Platforms
On some Windows computers using AMD processors, the device may not be recognized.
5. Still Not Resolved?
If the issue persists after completing all steps above, please contact us and provide the following information:
* Order number
* Shipping address
We will arrange a free replacement with an upgraded device.
I got an error when downloading VSD Craft
When downloading the 'VSD Craft' software, an error message appears and the download fails. Please temporarily disable the computer's anti-virus software and then download again.
My Stream Dock device is not working properly
Please check whether the StreamDock device is connected normally. If it still cannot be used normally, it is recommended to disconnect the StreamDock device and reconnect it or restart the computer and try again.
Why do errors occur when installing VSD Craft?
When downloading and installing 'VSD Craft', please approve all permission requests. But if it still cannot be installed or cannot be used normally, please turn off the antivirus software on your computer and download and install it again.
VSD Craft does not work after update
If you encounter a situation where the VSD Craft application cannot be used after updating, you need to disconnect the StreamDock device, reconnect it and restart the VSD Craft application. If it does not work, it is recommended to restart the computer and try again.
Sometimes when updating the version, it prompts that the download timed out. How can this be resolved?
This is related to network speed and server status. It is recommended to try several times.
About Warranty
How do I check my warranty benefits?
Register on the VSD Warranty Website(www.vsdinside.vip) to access fast and reliable customer service support whenever you need it.
Coverage Includes:
- 1-Year Free Exchanges/Returns
- Timely Technical Support
- 12-Month Extended Warranty (Optional)
How to get after-sales support quickly?
1. Amazon Order Page: Click the 'Contact Seller' button
2. VSD Official Website: Select 'Contact Us'
3. Email Support: support@vsdplay.com
Issue with JS plugin cross-origin failure.
When using JS plugins (such as Home Assistant) on Windows, you might encounter problems with loading. You can try running the program as an administrator.
Missing dll or chrome_elf.dll error after installation?
It is recommended to install the latest version of the driver, ensure the system is updated, reinstall the software if necessary, and turn off the antivirus software.
Will the software get stuck or open slowly, will it affect the use of the device?
Yes. Closing unnecessary plug-ins, upgrading software and firmware, and restarting your computer can usually be solved. If you still have questions, please
Does the device display a white screen or only the logo after turning on?
It may be that the software does not recognize the device or the firmware is abnormal. If you try restarting the software, unplugging the device, or replacing the USB port, but it still doesn't work, please contact customer service.
In the workflow I’m using, there are multiple steps. Sometimes it gets stuck at step 2 and doesn’t continue. Is this a bug in the workflow?
It’s not a bug. It’s that a certain step requires waiting for a window response, but the window didn’t pop up in time. Solution: Open the workflow and add a 0.3–0.5 second delay before the step where it gets stuck. (Since most software opens at different speeds, adding a delay can solve 90% of the getting-stuck issues.)
What should I do if the device often fails to recover after the computer goes to sleep and needs to be replugged?
This is a common USB power-off issue after sleep.You can try the following:Disable the computer's 'USB selective suspend' option;Prevent the computer from entering deep sleep;If you are using a laptop, try plugging in the power supply before testing.
What should I do if the N4Pro firmware is outdated and causing excessive logs?
Please upgrade to the latest firmware and clear old log files to prevent device lag or high resource usage.
Will there always be two more Edge background processes after the computer restarts?
Workaround: Some plugins open system web components but do not affect functionality. If there are more and more processes, there may be abnormal plug-ins: disable plug-ins one by one, find the problem plug-ins and reinstall them If the process still exists after closing the software, if the above methods do not solve the problem, it is recommended that you contact the email: support@vsdinside.com for further help.
Device button icons suddenly become garbled/overlapped?
Solution: Switch to any other page in the software → and then switch back to the original page". If it only appears on a certain icon→ delete and re-import. If it occurs frequently, we recommend that you contact the email: support@vsdinside.com for further assistance. Please let us know the software version number and we will locate the render layer.
What should I do if the operation flow is triggered repeatedly?
Single-step: plug-in or software cache problems, batch: operation flow configuration conflicts;clear the cache and restart the software, check the operation flow settings, update the software and firmware, the above methods cannot be solved, it is recommended to contact the email: support@vsdinside.com for further help.
What causes the jump when the knob controls the volume or function?
If the method cannot be solved, it is recommended to contact the email: support@vsdinside.com for further help.
What is the reason why the delay is ignored or skipped after adding a delay to the operation flow?
Adjust the delay from 0.1s to 0.3–0.5s, avoid adding the "switch window" step before and after the delay (easy to be compressed by the system), and try again after restarting the software.
